Refunds & Cancellations
The online classes, math games and other assignments are paid services and the payments made by You shall be according to the plans opted by You through the website and conversation with our official sales executive. You explicitly agree to pay the fees for the courses/ plans that you purchase, and you authorize the Company to charge you as per the applicable payment mode opted by you. All payments shall be through the payment mechanism put in place by the Company and You shall be responsible for paying all fees and applicable taxes in a timely manner as per the mechanism associated with the Plan availed by You. Users have been given various options to choose and proceed with the payment for the Services via payment mechanisms including but not limited to Card Payment facilities, EMI Payment, Online Bank Transfer and Wallet Payment. With reference to The payment gateway mechanisms are governed by the terms and conditions of the third-party providers as listed on the Platform and the User agrees to be bound by those terms.
Valid Credit / Debit/ Cash Card/ online bank transfers and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms agreed to between the Users and the respective issuing bank and payment instrument issuing company. We shall not be liable for any unauthorized use, fraud, payment refunds, lost amount etc. in the transaction. The amount of refund payable shall only be limited to the amount paid by the User for Services which were not rendered to the User by Us. In case of refund of EMI transactions, User will be charged interest as per bank’s regulations.
- For a User who signs up for a periodic subscription automated by the payment gateways, once the periodic payment is automatically debited it will not be refunded. Any cancellation of the subscription should be done prior to the periodic bill date by the user or by writing an email to enquiry@iqed.in with the reason for the cancellation prior to 30 days of next billing. The cancellations do not cover the convenience charges in any terms .
- The subscription cancellations done directly by the user are also subjected to abide by the use of which is governed by terms and conditions of such third parties.Please read the User Agreement and Privacy Policy for these sites separately before using the said third party websites.
The refund process may include a feedback call to you and validation of key information that may be required by us to process the refund request. It is a sole discretion of the company to process or reject any kind of refund request. In case of any processed fee payment which is refunded We reserve the right to change any fees at any time at our sole discretion and any change, update, or modification in the fee shall become effective immediately upon the same being posted/uploaded or notified on our website.